Over the past few weeks, our couriers have experienced an unprecedented volume of online deliveries which has resulted in delays on certain routes. While we endeavour to have your items delivered as soon as possible, please allow up to 1 week for your order to arrive. Please also keep this in mind as further impacts are felt throughout the logistics network across Australia.
If you are concerned about a delivery, please feel free to email us on firstname.lastname@example.org with your order number or call us on 1800 256 663 to ascertain the status of your order.
Please note, our Almo Crème and Almo Milk are dispatched from separate warehouses and will therefore arrive in two separate deliveries. These cartons may be delivered 1-2 days apart, so please do not be concerned if you receive one without the other.
We’re committed to making Almo more accessible and affordable for all customers. Our delivery charges vary depending on locations and the size of your order. Rates are based on the actual costs of shipping stock from our warehouse to your door.
Almo offers free shipping to postcodes that have been deemed affordable to do so. By working closely with our couriers we are able to extend this offer to as many postcodes as possible. However, due to the size and weight of our products, delivery costs can be high in certain instances, especially when shipping to remote areas. Charges may apply to designated postcodes with every effort to keep the costs as low as possible. We are actively looking for ways to reduce these costs and pass the savings on to our customers.
PO BOX OR PARCEL LOCKER DELIVERY
Unfortunately, we are unable to deliver to PO Boxes or Parcel Locker locations. We can, however, deliver to commercial, residential and businesses Australia-wide.
FAILED DELIVERY COLLECTION
Please note that all of our deliveries are given the authority to be left at the premises if the recipient is not home. However, if our couriers believe it is not safe to be left at the door (e.g. you’re in an apartment building), they will leave a card and you may need to collect from a local pick-up point.
OUR DELIVERY PROMISE TO YOU
We always endeavour to deliver your Almo goods as soon as possible by processing orders every business day. We work closely with our warehouse and courier network to track, trace and update you on the status of your order. We appreciate your understanding in any external courier delays.
If you have any further questions, queries or concerns, please feel free to call us on 1800 256 663 or email us at email@example.com. We will respond as quickly as possible.